Director of Leisure Services, Flamingo, Harrahs and Imperial Spa and Salon
Spa Trends: Finding the Right Ones for your MarketSunday 1:30 p.m. Room 303
The spa environment is always evolving. As an industry we are constantly being introduced to new treatments, products, and trends. How do you know what is right for your spa? How do you know what is going to speak to your customer? Find out what to look for and what steps you should take before implementing any new experiences. All while keeping the integrity of your brand, concept and bottom-line.
Spa Trends: Finding the Right Ones for Your MarketMonday 1:30 p.m. Room 303
In her role as a consultant for Creative Spa Concepts, Melissa Fielding pulls from her diverse portfolio of experience in hospitality, food & beverage, and spa & salon operations. With nearly a decade in hospitality, Ms. Fielding managed multiple spa and salon launches for Caesars Palace in Las Vegas and Atlantic City, N.J. During her tenure with Caesars Palace, Las Vegas, she successfully administered a 900-room construction turnover.
Ms. Fielding’s wealth of food & beverage and hospitality knowledge includes extensive time with Caesars Palace. Her positions and achievements included serving as the Guest Service/Hotel Manager, where she developed and implemented new programs to enhance the overall guest experience; optimizing profits by controlling food, beverage and labor costs as the Assistant Restaurant Manager; and managing room inventory as a Front Desk Agent.
As the Operations Manager for Qua Baths and Spa at Caesars Palace, Ms. Fielding managed 110 employees and launched an apprentice program for aestheticians and massage therapists to reduce employee turnover. She also developed and executed standard operating procedures, quality service standards and training programs.
Named 2007 Spa Manager of the Year by the Las Vegas Spa Association, Ms. Fielding co-led Qua to Top Ten status by Condé Nast Traveler, Luxury SpaFinder, Robb Report andSpa magazines. She also received the 2006 Chairman’s Award for Guest Service from Caesars Palace. Ms. Fielding has a Level Three Accreditation from the Specialty Tea Institute.