Rick Duarte
“Making Every Dollar Count: In These Tough Economic Times, Are You in Financial Control of Your Spa?”
Sunday at 10:30am – Room #105
Monday at 10:30am – Room #101
So your spa service levels and scores are where you want them to be… but how is your spa performing financially? As you fight for every dollar you can take away from your competition, do you know when to hit the gas and/or put on the brakes to ensure the profitability of your spa? The key is understanding how your spa lives and breathes financially, taking the time to track your spa’s performance on a daily basis and knowing by the 12th of the month if you are on track to meet your financial goals for the month; if not… it’s time to react!
Biography
Rick Duarte is the General Manager and Director of Spa Operations & Development at Sundara Inn & Spa in Wisconsin. He has over 27 years of hospitality management experience, his strengths and success have been in taking struggling operations, both financially and in service, making the necessary changes and implementing the systems to put the operation on the road of financial stability and prosperity, while freeing up funds to support improving service levels. He will share the tools he uses in his own spa to understand, forecast, anticipate and react to the ebbs and flows of revenues and expenses to ensure budgetary goals are met.
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